We also started working with PayPal, which helped us to really understand the international marketplace from the very beginning. It curates and connects the world’s most desirable wardrobes and provides a trusted and sustainable new way of buying and selling pre-loved items. Easy-Delivery. In addition to inviting new users to get free credit, existing customers can follow the Vestiaire Collective 10% Off Promo Code blog for promotional information. People are coming to us not only to buy but also to be inspired. We started off with limited localisation and when we got bigger, we wanted to do better, wanted to achieve more. Founded in Paris in 2009, Vestiaire Collective is the leading online marketplace to buy and sell pre-owned designer clothing and accessories, offering savvy shoppers a … We knew that it was complex. Vestiaire Collective uses cookies to make your online shopping experience as enjoyable as possible and to offer you personalised content. Sellers initially propose their high-end luxury fashion items via a dedicated form on the site, which receives around 20,000 submissions per week. Sell! Any product, even if it is sold by a Spanish client and bought by an Italian client, goes through our Paris-hub. I group my purchases together to reduce shipping costs. For this kind of support, we have a team of experts here at our headquarters.”, Franck: “There is no dedicated team to manage bad comments, we are all dedicated to avoid a bad reputation – the entire team. Vestiaire Collective is slowly but surely turning into a giant e-commerce platform for clothes and fashion accessories. Start up DNA Great atmosphere at work Direction is easily accessible Salary / bonus Discounts on the platform Fresh fruits during the week / breakfast. We are a tech company, we are a fashion company, but we are also a real operational company because we review and manage over 1,500 products every day. This group includes bloggers, editors and local influencers. Vogue highlights nine brands to look out for if you’re looking to lend, buy vintage or simply browse. Vestiaire Collective is just in the middle, it's one piece of the puzzle. Does Vestiaire Collective have any working Coupons & Promo Codes at the moment? It was just a dress! I order online and have it delivered to my new address. Ability to work with tight deadlines An understanding of fashion and /or luxury market Fluency in English What we offer. More complex issues related to concrete problems fall into level two. We saw other French companies struggle overseas and we did not want to underestimate the challenge. How does it work? Join our global fashion activist community and discover thousands of carefully curated new bags, sneakers, shoes, watches, and more. Some of the products are very rare. In terms of localisation, this is a crucial step, but we created a monster. Help future customers by talking about customer service, price, delivery, returns & refunds. Referrals can be made when a member of the Vestiaire Collective community shares a Refer a Friend link on social media, or sends an email directly to your inbox with an invitation to sign up. Then we started to talk to service providers and we found a company that could do the same job with one world-wide partnership and offer all relevant payment methods in every country. Wanted to make a formal complaint in the end and expressed this to the agent and he left the … 01. How does Vestiaire Collective deliver? My items sell for more on VC than other platforms. For Spain, we made an exception: We found an exceptional talent in Paris, and we need to be opportunistic. How does the Quality Control process work for sellers? The items aren’t eligible. As a result of this process, 1,500 new items are added to the site every day. Every week, we add designer items from brands like Louis Vuitton, Celine, Gucci, Dior, Hermès, Rolex, and Cartier. The first thing we did was build channels to get the right payment methods in every country. In a country like the US, the service experience is completely different. Buy! That makes recruiting new talent interesting too. Being funded is a great exercise because as a company, you enter a phase when the ‘internal thinking process’ gets stimulated. I hope to see you soon on Vestiaire Collective. What happens now? Via the Vestiaire Collective app, clues are given (hints at the brand and category of the product eligible for the offer), then simply type these two words in the search bar, scroll through the products until you discover the one that is part of this treasure hunt. Glassdoor gives you an inside look at what it's like to work at Vestiaire Collective, including salaries, reviews, office photos, and more. Our board members are wise and good mentors and they advise us to focus on what we started in Europe and the US first. Keep in mind that item pictures make or break your sale: 1. We moved towards being active instead of being a market observer. ... review mentioned it seems like they get to take endless vacations and leave while the US team has to put in extra work to fill in for this. Easy-Delivery. We did this in many different ways. I register and get my address in France or in the USA. What happens when the buyer contests the conformity of an item I sold through Direct Shipping? And no you can’t add your own description like Ebay or Vestiaire Collective. Around 30 percent are rejected. How does my newsfeed work? The most important thing is being agile.”, Franck: “A good example is the localisation of payment methods. This VAT is applicable on the item value + shipping fees + handling cost, hence it's not exactly 20% of the item's value. Customer care can help determine issues where people need more explanation, and help us see what makes them upset. This, for instance, happened in London. In the UK, the way we were positioning ourselves in the beginning was not ideal. I have passed on and shared your feedback with our team and we are always pleased to hear that our hard work towards our customer's satisfaction pays off. I feel part of an international community. Yes! This collaboration has also enforced our credibility in the fashion industry. 01. 03. The Vestiaire Collective founders | Source: Courtesy PARIS, France — “In 2012, we had about 120 competitors worldwide. If we've missed a coupon, please let us know by submitting it. At the heart of Vestiaire Collective is their authentication process, which ensures that the luxury goods they sell aren’t fakes. They knew the trends in each country and could benchmark our performance. Trying to combine the objectives of being global and being as centralised as we can, while fitting with the local culture is a challenge. HOW DOES SELLING ON THREDUP WORK? Continuing with my complaint, after I gave my credit card information, the next day the seller sent the item as per the instructions for handling to Vestiaire Collective as I suppose the seller wants to be paid asap. 02. Consolidation. The authentication of said products is performed independently by Vestiaire Collective. Franck: “Customer service is definitely key because it helps you to better understand what works and what doesn’t. I have been a seller on Vestiaire… I have been a seller on Vestiaire Collective since 2016. Have you bought and sold several pieces on Vestiaire Collective? Upon receipt of the Product, Vestiaire Collective shall inspect it to determine whether it is truly non-compliant with the Product Page. They DO everything for you. My sold item is compliant. Then, we realised we had to be much more open, to adapt more. We had clients from the US from the beginning. The site continues to expand as well — with the added 25,000 item submissions of sellers per week, the … Franck: “Vestiaire Collective has indeed raised €33 mn ($37 mn) in a series D round led by Eurazeo, with participation from existing investors including publishing titan Condé Nast, joined by Balderton Capital, Idinvest and Ventech. When you start to push for the international market, you need to be structured. more information Accept. The sellers’ pictures are edited by an in-house team and, once a buyer is found, the product is sent to Paris to be checked by the company’s quality control team, making sure it is in the expected state and not a counterfeit item. Franck: “Exactly. The US is an exception, because rerouting products sold and bought in the US through Europe would have been too costly. From the first year on, it already had international traction.”, Franck: “There is a huge gap between having international traction and really being international. But unfortunately, this is the new government regulation under the new deal, and we cannot make exceptions at this time. We distribute clothing and expand the life of the items that have already been created. After completing their checks, Vestiaire Collective has suggested a lower price for the item I bought. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this. I already wrote a review, regarding the same problem, but I saw no great improvements. The quality and state of the merchandise is checked and documented. Share! In the US, we have a different approach. Our brand building now includes blogger events and engaging the editorial community. If you expand a piece of clothing's life by just 9 months, you reduce 30-40% of its waste, water, and carbon footprints. The UK might be eBay’s fastest-growing market, but since launching in France in 2009 and now the UK in 2012, Vestiaire Collective is one to watch, becoming a firm favourite as a trusted platform on which … Thousands of carefully curated products added daily by our style team. You need to think about what exactly you are going to do and to project possible outcomes. • Add items to your wishlist and share the products you’re currently coveting. 01. Our local offices focus specifically on PR and this type of community marketing.”, Franck: “Usually, our country managers are based locally, to be as close as possible to where things happen. Related Articles For us, investment makes a lot of sense at this point, because we are growing. Through the eyes of our customer service representatives, we can see where we need to localise better. Vestiaire knew the UK was going to be out of the European Union yet have not done anything about it. Payment is secured once the item ships out and et voilà! * One or more of these files was not uploaded due to an invalid file type. You need to get to a core group of people in order to build on a strong base. What happens if the buyer has doubts about the authenticity of the item I sold through Direct Shipping? Check out what 3,437 people have written so far, and share your own experience. Being passionate and curious is very important.”, Franck: “The magic thing about Vestiaire Collective is that being international is not a wish nor an objective, it is part of the model. Vestiaire Collective 10% Off Promo Code is designed to reward its customers to help them save money. Your orders at Vestiaire Collective are delivered to your door in Ivory Coast from France I create my account for free. We pursued this strategy for a period of 2 years, without too much marketing. ”. I enjoy the new environmental campaign to reuse. We didn’t find the right partnerships on day one, it is a process and sometimes you take some steps backwards.”, Franck: “We see the appeal of a certain market, and even before we have an office in a place, we feel there is a certain potential, and that the customers want us to be closer and serve them in a more local manner. Approved products are placed on the platform. How does "Make an Offer" work for sellers? I got to meet one of the founders of Vestaire for work and it got me looking into Celine bags the second I got back to my desk. Also, our community of buyers and sellers is very international, which makes it a natural thing. Read 1 more review about Vestiaire Collective Only … As a start-up, you have to be very agile. If you continue to use our service, we assume that you consent to the use of cookies by Vestiaire Collective and our partners. Read 1 more review about Vestiaire Collective Only the latest review will count in the company's TrustScore How does Reshipment work? However, it is so complicated to roll it out correctly that you have to wait a while. We last found a promo code on January 19 2021. What if the item I ordered is non-compliant? 100% of the items are curated and manually controlled by our experts! They are experienced in globalisation and growth acceleration, which is a brilliant fit for us now. We need your email address to verify that your review is genuine. Engaged Employer. How does Vestiaire Collective work? Sell! Luxury : vestiaire collective raises €59 million to develop tomorrow s fashion luxus plus secures £50m funding from e commerce re commerce: rediscovering on digital platform consumer value creation de: d day are you ready … Your browser does not support embedded videos. How does Vestiaire Collective work out price suggestions? Share! Our new investor, Eurazeo, is well known for later-stage funding. There is a strong editorial side to our business. How does the Quality Control process work for buyers? I learn a lot about the fashion world in The Journal. 303 reviews for Vestiaire Collective, 1.4 stars: 'Horrible! With the Vestiaire Collective app, you can: • Keep in touch with the Vestiaire Collective fashion community. Franck: “We are thinking about it. Thought I'd share my experience with Vestiaire Collective (and it's not good) My husband bought me a 'Tiffany' watch from Vestiaire for Christmas (after weeks of hinting and 'accidently' leaving my laptop open on the relevant item of course) The order went through fine and the watch was delivered in a reasonable amount of time, after stating it had bee checked etc. 100% of the items are curated and manually controlled by our experts! He also weighs in on how despite sustainability going mainstream, Vestiaire Collective is able to sustain the community through their offerings. Balderton, represented by Bernard Liautaud (Business Object founder), also brings a lot of value by sharing his own experience of building a multi-billion international company. 03. Young talent from Berlin, New York, Paris. This is the perfect example of agility: We don’t want to be too focused on a standard approach.”. Agent ignored my questions and left the chat without answering them, didn't have any respect, and poor language, and absolutely no will to help. Vestiaire Collective is a social commerce platform that enables people to buy and sell luxury, pre-owned fashion products. We've found 9 coupons for Vestiaire Collective. How does Reshipment work? Vestiaire Collective. Vestiaire Collective offers a different experience for lovers of luxury fashion, with their site serving as a platform where people can buy and sell luxury pre-owned pieces. This wasn't the first time, almost all agents I chated with had a very, very poor service. I was proud of the team that we built and proud to be surrounded by so much international energy. The first stage involves being local in a basic way without investing too much; having a few people starting to understand the market. One of Hotdeals’ work is to check the vestiairecollective.com regularly for the latest senior discount. • … In the long run, Asia is going to come. Notes to Editor: Methodology Based on a survey of over 1005 Vestiaire Collective clients in October 2018, and on the basis of 12,000 respondents to … With the Vestiaire Collective app, you can: • Keep in touch with the Vestiaire Collective fashion community. Where’s my Newsfeed? Does it work? Vestiaire Collective uses cookies to make your online shopping experience as enjoyable as possible and to offer you personalised content. I had just given birth to my daughter and wanted to work for myself, so I started searching my friend’s wardrobes and pulled out anything that they didn’t use that we could sell, and along with the other 5 co-founders we launched Vestiaire Collective from our flats in Paris. If we could succeed in the UK, we thought we could also tackle the US.”, Franck: “I truly believe that you learn most from mistakes. Once your item is sold, you ship it to Vestiaire Collective for free and their quality control team and authentication experts will verify for authenticity before sending it to your buyer. Fanny, one of the co-founders, finally decided to move to the UK and establish a good synergy between our French DNA and our quest to become more ‘local’.”, Franck: “The operational side of our business is located in Paris. Buy and sell pre-owned designer fashion with Vestiaire Collective. That made me very happy.”, Believe Athletics: “We believe in slow fashion”, A different e-commerce approach: “We care about local retailers”, Co-founders of mellow explore their cross-border eCommerce success strategy, Why your live chat needs visual support to offer outstanding customer service, Multichannel Merchant names SEKO Logistics a top 3PL for 2021, ChannelEngine raises € 5M in Series A funding round and hires 70 employees worldwide. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). , without too much marketing and conditions of the merchandise is checked and documented editorial.! York, Paris understand if it is truly non-compliant with the Vestiaire Collective a... These comments and try to understand what works and what we really are from Berlin, new York Paris! Cookies '' to give you the option to upload 6 pictures, but most sellers upload no than... 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