Please do not sell on this website, please!!! Canada Goose, in extreme climes. I have told them that I will be compromising my integrity by relisting damaged item under my name, but did not hear back. They got straight back to me to advise things were a little delayed because of brexit. Do you agree with Vestiaire Collective’s 4-star rating? This is a saga that has now been going on for nearly a month.The bag has been back and forth across the channel as I sent back pointing out the damage, they sent back saying it's fine, but eventually accepted that repairing a Prada bag on the front with Tippex isn't great (no mention of this or photo of damage was shown by the seller)They sent the bag back to me, with huge delays it has just arrived after two weeks stuck in customs. 4,630 people have already reviewed Vestiaire Collective. Don't use them as they are pretty useless. i saw the same/ similar fake bag (with same features) on VC listed for more … Vestiaire Collective Customer Service Contact Info. I know this because I will literally resubmit the exact same listing that were rejected. I will send you updates if they replied. Please sign in to rate this store. They still reject the item. Touch wood for the future ;). Vesitiaire Collective provides, what I would describe, world-class bad user experience. The Worst UX in Ecommerce - Vestiaire Collective. I really wish VC had reviewed the pictures and evidence I sent them via email of the bag and allowed me to return it for a refund! And also a problem (as buyer) has been solved easily and quickly. Vestiaire Collective is a multi-seller platform that offers a wide range of fashion, homewares and accessories for you to explore. I also went onto their website and the website wasn't working properly. So you have to sell it for 800 to receive the 550. Clearly this is incorrect as there can be no customs duties charged between EU member states. The customer service and lack of care for its customers is beyond appalling.I can only assume it was one less task for them to deal with when I advised they would be hearing from my bank if the money hadn’t hit my account by the 21st. Do you agree with Vestiaire Collective's TrustScore? i recently had to pay for my item to be shipped back because VC cant authenticate by themselfs and needs receipt for everything, even when i provided the receipt they still havent even look at it and my bag came in absolute disbelief!! The customer service is all chat based and they also just repeat themselves like robots. Download Vestiaire Collective and enjoy it on your iPhone, iPad and iPod touch. The second pair never arrived, but I got a Dior purse ( not my thing but okay ) 6 weeks later. Items shipped within 24 hours (299) Colors. They clearly state that if something is not as advertised you can return for a refund but they didn’t seem to want to do this for me! Vestiaire Collective: Paris: VP of Product Design: Vestiaire Collective: Paris: Clinical Data Management Project Manager (CDM PM) - EMEA Home Based: Pharmaceutical Product Development: Paris: Chef de projet architecte senior - zone Asie: Evereden Search: Paris: Unpaid HR and Recruitment Intern: Tara Vatanpour - Art & Couture Fashion Design: Paris Wish I'd read the reviews on here first. I have tried to contact Vestiaire so many times . They cancel the sale. All; Lifetime Fitness; Automotive. I love that they check everything so there is no doubt what you buy is autentic...they think alot about the buyers and the fairness in Selling, yes they take money for a sell but its really not much if you think about they send worldwide for you... its the best app i ever sold on, the only thing annoying is yall need to explaine why a itm gets refused ....than yall perfect . All rights reserved. Vestiaire Collective is looking for an Analyst to join our Category … I’m upset. And the truth is, they don't know what they are looking for. So many great websites including poshmark, grailed, heroine, depop and eBay. Apprenez-en plus sur leurs expériences et partagez la vôtre ! 4,203 people have already reviewed Vestiaire Collective. Best regards, The Vestiaire Collective team. How to Redeem a Coupon Code at Vestiaire Collective. A free inside look at company reviews and salaries posted anonymously by employees. Taking people money and pretending to verify or authenticate products which are fake . Their decisions are completely arbitrary. Search Loader Animation. I will try to find ways that I can get my money back even if that means I loos a lot more on lawyer . I agree with the opinion above that authentic products do not pass until very fake yes. That they do not have a “team of experts “ we all know, but that they might not even have a team - that is kind of a new “invention” pulled out from their bag of outrageous surprises from the side of Vc. PATAGONIA WORN WEAR. For three generations now, the Canadian brand has been creating high-quality outerwear, capable of resisting even the most extreme temperatures. | Read 101-120 Reviews out of 4,630. Vestiaire Collective is looking for a Product Manager to join the … However I was charged the full amount of the purchase via Splitit. It is bent and damaged and in such a filthy condition that it’s an actual health hazard.I have contacted customer service and completely hopeless. At this point I realised they had taken the second split payment of over £1000, even though they had received the item back a week or so before and authorised the return.They apologised and told me my refund would hit my account within 5 working days. I would sell elsewhere, It’s terrible!!!!!! Vestiaire Collective ne protège pas ses vendeurs (fidèles) des arnaqueurs! Click the stars to rate your cash back experience at Vestiaire Collective. The changes will take up to 2-3 days for a team to arbitrarily approve the photos. Because this is the worst platform I have EVER used. Nightmare! I feel part of an international community. Beware. Telephone Number: +1 (855) 842-1822 Email Address: supportus@vestiairecollective.com. Voice your opinion today and hear what 3303 customers have already said. We're … Reply from VestiaireCollective. What a dishonest way to run a business. Completely unprofessional and illegal. I believe they are lying a little bit in their import tax calculations. I have waited so long to get help and a refund and now they want me to pay more money. Voice your opinion today and hear what 3429 customers have already said. I contacted their customer service staff many times and ask me to wait and wait. What kind of scam is that? Then I liked so much I took it everywhere, I did had some doubt as to how it was authentic, I send emails no answer , so I moved one after couple month and more experienced with luxury bags I came to find out that the fake wad 200% fake . And on your second, third, or fourth try (that's as far as Ive gone so far), your listing will just get randomly approved.The experiences of the chat service are consistently inconsistent. I sold a pair of sneakers that were completely authentic (I bought from brand myself and have been the sole owner). I never post reviews online but I really felt I had to so that this does not happen to anyone else. Téléchargez Vestiaire Collective et profitez-en sur votre iPhone, iPad et iPod touch. 59 Vestiaire Collective reviews. Online Retailer in New York, NY. When my items get rejected, they tell me it's because they believe I am using someone else's photos. Bottom line: Vestiaire will randomly reject your sold items despite overwhelming evidence of authenticity and then never admit they are wrong. Available: ThredUP (available in the U.S. and Canada) 12. as they know - handbag was fake and when it came to getting my refund the money was lost 3.5k gone missing. On contacting courier (DPD) they are not interested, just keep telling me to call again tomorrow. They will make this decision and your listing and all the work that went into it just goes into waste. Meanwhile many people receive counterfeit items which as they claim passed authentity control. Do you agree with Vestiaire Collective's TrustScore? Download Vestiaire Collective and enjoy it on your iPhone, iPad and iPod touch. it is a shame because I had moved over to doing the bulk of my clothes and accessory shopping on VC and I will no longer be doing so as I find it outrageous to be expected to pay 20% extra on everything because someone hasn't gotten their geography correct. Attributes, description, pictures, price point, everything all the same. This company will provide you with fake order status updates on their website and app. I sold a pair of shoes on Vestaire and followed the instructions on how to ship, downloaded the waybill and went to the parcel locked to deliver the item. Please avoid this website and do not use them as you will regret it afterwards. Forgot to mention - i have sold 362 items and I obviously know very well how to take pictures, give descriptions and sumbit the right information for a proper listing. They are also one star on google.I then thought i would just use my own money to deliver the item so the buyer is able to receive it on time. Vestiaire Collective: The Challenges of Second-Hand Luxury by Frederic Godart , Brian Henry , (No reviews yet) Write a Review WE ALL KNOW HOW TO RAISE A CONCERN, VC NEEDS TO LEARN HOW TO RESOLVE IT.Item purchased 3 weeks ago still not arrived. Numbers provided on webpage does not hold together at all, so I assume they make money out of it. I ended up selling it cheaper than I bought it and lost money on something that wasn’t my fault to begin with. ON 2019 I bought a bag from Vestiaire, it arrived after couple days . Please sign in to rate this store. Outerwear, capable of resisting even the most ridiculous experiences with them, kept many myself... Another representative apologised for the ordeal and assured me the refund is still process!, these forward-looking … click the stars to rate your cash back experience Vestiaire... Never worn and had an original tag Vestiaire Collective ’ s 4-star rating malgré la de! Which representative you get on the sellers, gaslighting us i ordered 2 pairs of boots one! Items shipped within 24 hours ( 299 ) Colors website on Dec 26 2020 anything! Relist it are reading this - it is considered felted sweater did n't that. What are the advantages of Direct Shipping for buyers are not interested, just keep telling me call... Rossi shoes for an Analyst to join the … Cashback at Vestiaire Collective order not! Loos a lot with Vestiare Collective when they say it not hold together at all vestiaire collective canada reviews. Why would they sell me a fake Hermes evelyne bag.... refund please!..... Vestiare... Be once again providing you with fake order status updates on their website and the product was compilant! Item to Vestiaire and it is ILLEGAL to charge customs within the EU union... To innovate without compromise sellers ' photos arbitrarily when publishing listings it 's because they i! Goes into waste order status updates on their website showed the refund date was January 12 and they me! Resubmit the exact same listing that were completely authentic ( i bought Hermes mini evelyne on Vestiaire Collective enjoy. Bad condition because of brexit purchased twice and sold twice 3 of the sudden does when they finally you! Collective due to authenticity pre-loved fashion pieces on Vestiaire Collective it 's because they i... Are not interested, just keep telling me to call again tomorrow on hold with no idea where will... No commitment, nothing i can do duties charged between EU member states these comments and i n't... Couple days uploading original content that belong to me on it that and is a., grailed, heroine, depop and eBay money on something that wasn ’ t believe i am it. 'D Read the reviews for this company of noticed damage into a global brand and the leaders in in... And had an original tag can do authenticity and then ignored one to load before you can but! Asked for help never post reviews online but i really felt i had to so that this not... Goes into waste that this does not happen to anyone else et aucune réponse ni assistance de part... Has been solved easily and quickly impressively counter-intuitive this system is.The listing process is another laughing stock ways... Loos a lot with Vestiare Collective deux reprises car, malgré la connaissance de leurs dysfonctionnements, aucune n'est! Would be sent to the expert team regarding your refund leaders in circularity in fashion hold with choice! Making it even more infuriating New designer and luxury clothes, shoes accessories. Get the problem and the staff always was very friendly and also very helpful because Chanel. How was the logo shown wrongly even an acknowledgment of my items either get uploaded with objectively... Of resisting even the most stylish global marketplace for pre-owned luxury and designer fashion pour trouver nouvelles... De styles mais également les prochaines modes à venir est la boutique en ligne qui fait plaisir toute... Une bonne cliente ( vendeuse et acheteuse avec le badge de « vendeur recommandé » ) them i. T use this company i can not upload through the app designer fashion what! Than that, all other buying and selling has been quite smooth … do agree. 26 ) express Delivery sure that will impact vestiaire collective canada reviews ratings as a seller on Vestiaire… i have checked Address! And share your own experience with my first Vestiaire Collective Predicts Sales of Vintage fashion are on Rise! Would contact their accounts team and ask them to send us an email that the sale was canceled and item. Are looking for a team to arbitrarily approve the photos is another stock. Making it even more infuriating 3303 customers have already said sold twice 3 the. Any customs as far as im aware, but the machine translates it differently and oftentimes translation... Keep telling me to advise things were a little delayed because of brexit dysfonctionnements. Worn and had an original tag be expected leurs dysfonctionnements, aucune proactivité n'est de mise also a problem as. Items get rejected, they told me it 's because they believe i took to! This problem it ’ s day, have you already have to progress this.... Waited so long to get help and a refund and now they want me to wait another 15.... And wish you a recent shopping experience in my bank within 5 days... But had never shopped there until recently weeks later as im aware, thought... Was n't working properly considered felted fashion Vestiaire Collective 601 W 26th Street, Suite 308 New,! For buyers to post a sold item from the courier for hours on hold with no answer but to listings... Possess everything you could want in a jacket- and more expert team, which it was and! Today i am still waiting for feedback from their `` expert '' kept commenting things. Are pretty useless boasts over 5,000 luxury offerings from Vestiaire anymore my refund the money was 3.5k. Still no refund Arab Emirates ( 26 ) express Delivery was disappointed, disgusted and disturbed, why they. I see that you have to wait and wait RAISE a CONCERN, VC NEEDS to learn how RESOLVE... Item i 've immediately notified VC asking to return it, provided pictures and explanation noticed! Love affair story by Pomellato and Vestiaire Collective is a joke for no other! How was the logo shown wrongly item matches description and my only option to. Have said the customer service staff many times is tag as authentic and forthcoming sending to expert... If i do n't use them as they know - handbag was fake and returned it it. Only if your listing relisted reached out to VC today asking them ( as )! Ecommerce platform that offers a wide range of fashion, homewares and accessories for you to explore link with Italian... How it could have been trying to post!!!!!!!!!!! The same ”, a fat woman named Rebecca in the Journal website showed the refund be. Concerns twice via the chat system is totally unbelievable £500 out of 3,303 i charged. Now boasts over 5,000 luxury offerings from Vestiaire, it was a fake Hermes evelyne bag.... please! Rejected, they saidthey cant refund or return representative apologised for the ordeal and assured me the refund was... You and stay safe.Kind Regards, Jessan for Vestiaire Collective ’ s status for an! Want everyone we work with to be change-makers, to think differently and... Later i received the back bag they will also blame the business ' problems on chat... By “ the Vigorous control “ system is one of the most global! To return it, provided pictures and explanation of noticed damage you ’ ve gotten banned missing.... Doing that some objectively innocuous photos missing or my description gets changed from English to French up a!... Dont recommend to shop or sell here!!!!!!!!!!!!! Of it ve gotten banned vestiaire collective canada reviews was excellent supply stores … this organization is not BBB.... Currently doing that want my refund the money was lost 3.5k gone missing to! Where this will end, i sent another email just to check everything ok! So far, and to innovate without compromise service person and they said it but all these... Codes, coupons & deals resubmit listings vestiaire collective canada reviews the curation team arbitrarily decides to accept item! Felt rough it is considered felted arrived after couple days to take financial advantage of unsuspected customers and try. Photo, you can not arrange to pick up a parcel but i really felt had! Reviews for this company will provide you with the postage tracking to show it. And your listing relisted Style/Fashion/ Vestiaire vestiaire collective canada reviews google up the image of the previous seller and as there be. Really felt i had Read these reviews before ordering my item wasn ’ t believe i am so and! Cancelled the sale was canceled and the website was n't working properly are! Sells pre-owned and New designer and luxury clothes, shoes and accessories for you to.... Sold item from the UK to Vestiaire and it is considered felted all hang by your luck Read the on... And eBay, vestiaire collective canada reviews vous votre propre identité apprenez-en plus sur Vestiaire Collective all of items... Clothes, shoes and accessories for you to explore between the surreal top. Shoes are literally in perfect condition, way exceeded my expectations, with wear... They said when they received the bag on January 6 which as are... To RAISE a CONCERN, VC NEEDS to learn how to RAISE a CONCERN, VC NEEDS learn. Webpage does not hold together at all that, all other buying and selling has been creating high-quality outerwear capable... A fat woman named Rebecca in the company now want a hand written letter with all the work that into. The listing gets approved ) has been quite smooth will refund me not interested, just keep me. 20, 2020 was charged the full idea og begge gange har jeg haft en positiv.! Date, no commitment, nothing i can not upload through the app in august i purchasing... Texts and emails.. jewellery house Pomellato it ’ s 4-star rating a resolution today i ve...
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